The FBI's hostage-negotiation playbook, applied to the conversations you can't afford to lose: renewals, raises, tough vendors, difficult teammates.
For 24 years, Chris Voss was the FBI's lead international kidnapping negotiator. His method comes down to one shift: read the emotion behind every 'no', and you steer the outcome.
Most advice says stay rational and split the difference. Voss's results came from doing neither. This course teaches the method honestly: what each technique is, why it works on people, and where it stops working, including the early misses that taught Voss its limits.
Negotiation is not an act of battle; it's a process of discovery. — Chris Voss
Get this right and the conversations you dread change shape: the renewal, the raise you keep putting off, the vendor who always wins.
Founders & operators: renewals, raises, and vendor deals you handle yourself.
Coaches & consultants: high-stakes client and pricing conversations.
Managers: tough team talks where the relationship matters.